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Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you’ll:

• find out what local service can help you
• be connected to a nurse, emergency dentist, pharmacist or GP
• get a face-to-face appointment if you need one
• be told how to get any medicine you need
• get self-care advice

Emergency Department (Casualty) 



Southmead Hospital. This provides a service for serious accidents and medical emergencies only. Stitches, Xrays and suspected broken bones cannot be dealt with by your GP or by the out of hours service but you can always ring NHS 111 first if you are not sure where to go for help. 



Minor Injury Unit 

Southmead Hospital.

This provides a service for minor injuries, but NOT for medical problems. 

NHS Direct 

24 hour a day nurse-led advice line. Phone 111 as above