Profile and History

Practice aims and values 

We care and are compassionate and considerate

We are friendly, patient centred and approachable

We are at the heart (and heartbeat) of our community

We treat you with respect and as individuals and value open, two way communication 

We are reflective, forward thinking and constantly improving 

We are proud of our centre which offers you a modern environment which is clean, calm and welcoming

We offer great medical care and a full range of services

We are a professional, efficient and happy team

We try to maintain continuity and to be alert to those with the greatest need

We aim to involve patients in their care 

(developed at our whole team development event in March 2016)

Practice history 

The practice was founded in the 1930s in a large doctor's house on Falcondale Road. The practice gradually expanded and moved to 60 Falcondale Road in 1976 and, with further growth, moved to the present location at the rear of the public car park in the centre of Westbury on Trym, in 2008.  We are a longstanding GP training practice.

Practice area and population 

We currently have nearly 11,000 regular patients and are growing. The practice serves a patient population with a varied range of ages and backgrounds.  There are many elderly people's homes and nursing homes, and 22% of the patient population is over 65 years old (Avon average is 15%). The housing is mainly 1930s with smaller areas of Victorian and council housing.

Membership and awards

We are members of GP Care Ltd.  In May 2006 we were awarded the prestigious Quality Practice Award by the Royal College of General Practitioners. We are an accredited training practice for the university of Bristol, where we have a programme of medical students placed with us during the year. We are an RCGP accredited research practice. 

Education and training 

The surgery has been accredited as being suitable as a training practice for those Doctors intending to become GPs and is proud to have offered this service for a number of years.

The GP Registrar (the Trainee) is a fully qualified doctor who already has much experience of hospital medicines and who will gain invaluable experience by being based within the Practice. They work full-time in the practice for a period of 6 or 12 months. At all times they provide care of the same standard as that provided by the other doctors – please accept them as a valued addition to our team.

Consultations are sometimes videoed for training purposes. You will be notified beforehand if this is the case and will be asked to sign a consent form. The recording will only take place if you agree to this; there is no obligation for you to do so.

We are also an accredited University of Bristol teaching practice and host medical students. The students are usually with us for two or four-week blocks.

You will occasionally be asked whether you are willing to see your doctor in the presence of a student.

Occasionally, during the open surgery, patients may be invited to discuss their symptoms with the medical student alone, prior to further consultation and treatment with the doctor. Again you are free to refuse.

A notice will also be provided at the Reception Desk when medical students are present in the Practice for training.

We also hold meetings for the doctors and in-house training sessions for the practice staff. We hold a practice Clinical Learning Group for the doctors and nurses in the practice to look at clinical issues, skills and attitudes. In order to improve communication, we hold primary health care team meetings with community and attached staff.


The practice is “paperlight” and all doctors and nurses consult using this computer record. We have a practice Intranet. Our practice is one of the highest users of the new electronic prescription service- this aims to reduce paper consumption as well as reducing lost scripts by enabling them to be tracked all the way to the chemist. You may be asked which chemist you would like to nominate.